butalausa.com

At butalausa.com, we strive to ensure your orders are delivered promptly and efficiently. Please review our shipping options and policies below.

Shipping Methods and Rates

Local Delivery

• Cost: $6.95 flat for orders under $100.
            Free delivery on orders over $100.

Available only for zip codes 08820 and 08830.

Standard Shipping

• Cost: $9.95 flat for all orders under $75.
            Free shipping on orders over $75.
• Service Area: Ships to all U.S. states except Alaska and Hawaii.

UPS/FedEx Ground

• Cost: $12.95 flat rate per order.
• Service Area: Available for all U.S. states except Alaska and Hawaii.

Expedited Shipping

• Cost: $38.00 flat rate per order.
• Delivery Time: 2-3 business days via air shipment.
  • Carrier (UPS or FedEx) is selected based on the delivery address.

Note: Expedited shipping does not include next-day or express shipping services.   

Order Processing

• Orders are typically processed within 1-2 business days.
• Please note that orders placed on weekends or holidays will be processed on the next business day.

Delivery Timeframes

• Standard shipping typically arrives within 5-7 business days, depending on your location.
• Expedited shipping arrives within 2-3 business days.

All orders are shipped from our main location at zip code 08830.

Shipping Restrictions

• We currently do not ship to Alaska, Hawaii, or any international addresses.
• Certain items, including liquid, perishable, or oversized items, are unavailable to ship. To place an order for such items, please contact Customer Service.

Order Tracking

• Tracking information will be sent to the provided email address once your order has shipped. You can monitor the status of your shipment using the tracking number provided.

At butalausa.com, we take great care to ensure the accuracy and quality of every order. Please review our return policy below:

Non-Returnable Items

• All orders are non-returnable unless a mistake has been made by butalausa.com (e.g., incorrect item shipped, damaged goods).

Mistakes by butalausa.com

• If there is an error with your order (e.g., damaged item, incorrect item shipped), please contact us immediately at butalausa.com.
• Items must be unused and in their original packaging to be eligible for return.

Damaged Items

• If an item is damaged, please keep its original packaging, take clear photographs of the item and packaging, and contact us immediately. SAVE  PACKAGING to ensure proper processing of your claim.

Return Process

1. Contact us via butalausa.com to report the issue.
2. Provide your order number, details of the issue, and photographs (if applicable).
3. If approved, we will provide further instructions for returning the incorrect or damaged item.

Refunds

• All refunds are issued using the original payment method and may take up to 10 business days to reflect in your transaction history.

If you have any questions regarding our return policy, please contact Customer Service.